Terms and conditions

Success Catalyst VOF, Stationsstraat 389, 1770 Liedekerke, Belgium, enterprise number BE 1019.420.312.

They apply to every quotation, agreement and service between us and a client acting in the course of a business or profession. Where a quotation says something different, the quotation wins for that engagement. Anything else we agree has to be in writing to count.

Success Catalyst

Success Catalyst VOF
Stationsstraat 389
1770 Liedekerke

Company no.

BE 1019.420.312

Email

info@successcatalyst.solutions

Belgium

+32 488 26 70 90

Netherlands

+31 6 42 72 14 59

We deliver advice, training and coaching. What we owe you is an obligation of means, not of result: we commit to the method, the attention and the effort, and we cannot promise a particular outcome, because the outcome depends as much on what happens between sessions as on the sessions themselves.

What we do promise is that the question gets framed properly before the work starts, and that we evaluate openly at agreed moments whether it is working. If it is not, we say so.

The work is done by André Stellmacher or Els van der Velden. If one of us cannot make a session, we offer the other or a new date.

A quotation is valid for two months. All prices exclude VAT. Travel, materials and third-party costs are charged on only where the quotation says so.

A first conversation is free and commits you to nothing.

The agreement and the intake start once the agreement is signed. The work itself starts once the first payment has reached us, which for a programme is the advance or the first instalment. Longer programmes are invoiced in instalments, per month or per phase, as the quotation sets out.

Invoices are payable within 14 days. If an invoice is not paid on time, statutory interest and the fixed recovery costs for commercial transactions apply, without a reminder being needed first. If an invoice stays unpaid we may suspend the work until it is settled, after telling you.

A dispute about part of an invoice does not suspend payment of the rest.

Programmes run for a fixed term — three, six or twelve months — agreed in the quotation. A fixed term cannot be cancelled part-way, but it can be paused once for up to two months if something at your end makes continuing pointless. The remaining sessions keep their value.

• A session can be moved free of charge up to five working days before it is due.
• Later than that, the session counts as delivered. It is reserved on both sides and the time cannot be filled at short notice.
• A free first conversation is the exception: you can move or cancel it yourself, up to two hours before, from the link in your confirmation email.

If we have to move a session, we offer you a new date at no cost and the session is not counted.

The work only functions on real information. You give us what we ask for in time, you tell us what we would need to know even when it is uncomfortable, and where the work is on your premises you give us access to the place and to the people involved.

You name one person who can take decisions about the engagement. If what you give us is incomplete or late, we may reschedule, and the time we had reserved is still reserved.

What you tell us stays with us, during the engagement and after it. That runs both ways: what you learn about our methods and materials stays with you.

When we work with a team, the employer hears the progress being made, not the content of individual conversations. If something delicate needs raising, we help the person raise it themselves rather than passing it on.

We are happy to sign your own confidentiality agreement if your organisation needs one.

What we hold, why, for how long and what you can ask us to do about it is on the privacy page. Where we process personal data on your behalf — participants in a training, for instance — we do that only on your instructions and we will enter into a processing agreement if you need one.

The models, exercises, questionnaires, reports and other materials we bring stay ours. You may use them inside your own organisation for the purpose we agreed, indefinitely. Passing them on, publishing them or using them to train other people is not included, unless we agree it in writing.

What the work produces about your organisation — the analysis, the decisions, the plan — is yours.

We are not liable for indirect loss: lost profit, lost turnover, lost savings, missed opportunities, the cost of a decision you took on your own judgement.

For direct damage, our liability is limited to the amount invoiced for the engagement it arose from, or to the amount invoiced in the twelve months before it for an engagement running longer than a year. Nothing here limits liability for fraud or intentional fault, which the law does not allow us to exclude.

We carry no responsibility for decisions you take. Advice is advice; the decision stays yours.

Tell us quickly — within eight days of the session or the invoice it concerns — and tell us precisely what was wrong. Quickly matters more than formally: a session we can still remember is a session we can still put right. Raising it does not suspend your obligation to pay, and it does not stop the rest of the engagement running.

Illness, an accident, a strike, a failure of infrastructure, a government measure: what neither of us can control suspends the obligation it affects, and we agree new dates. Nobody owes anybody compensation for the delay.

If it lasts longer than two months, either of us may end the part of the engagement that has not been delivered. What has been delivered is invoiced; what has not is not.

Belgian law applies. If we cannot resolve a dispute between ourselves, it goes to the courts that have jurisdiction over our registered office.

If one clause here turns out to be unenforceable, the rest stays standing and we replace that clause with the closest lawful equivalent.